Refund and Return Policy

We understand that shopping online can be a little bit difficult at times and we are here to help you. We do out best to ensure your experience is as easy as possible. Our shoe size guide is available for your assistance when selecting a shoe size. If after viewing our shoe size guide you are still unsure what size to select we ask that you contact us before placing your order. 

If for some reason you are dissatisfied with your purchase, simply change your mind or its not the right size you can return your item within 14 days of delivery for a full refund, exchange or store credit. Subject to meeting the terms of our refund policy 

Refund 

- To start the refund process email sadiebabydesign@outlook.com.au your request including your name and order number within 14 days of delivery. 

- Goods must be returned unworn, unwashed, undamaged or otherwise with original tags attached and in the original packing and original condition. 

- Once we have received the item we will provide you with a full refund. 

Exchange 

- To start the exchange process email sadiebabydesign@outlook.com.au your request, including your name, order number, what product you wish to exchange,  what product you would like to exchange it with. Postage option of pre-paid or invoice within 14 days of delivery. 

- We kindly ask that you either include a pre-paid postage bag when returning your item or request an invoice for the postage. 

- Goods must be returned unworn, unwashed, undamaged or otherwise with original tags attached and in the original packing and original condition. 

- Your items for exchange will be shipped once your returned goods have been received. 

Gift Cards 

Gift cards are valid for 24 months from the purchase date. Gift cards are non refundable. Gift cards can not be exchanged or redeemed for cash. 

Australian Consumer Law 

All of our goods come with a guarantee that can not be excluded under Australian Consumer Law. For more information visit ACCC.