Refund and Return Policy

We understand that shopping online can be a little bit difficult at times and we are here to help you. We do out best to ensure your experience is as easy as possible. 

Our shoe size guide is available for your assistance when selecting a shoe size.

However if you are still unsure please send us an email jasmine@sadiebaby.com.au 

 

Our best suggestion 

If you are torn between two sizes we suggest to make the purchase of the two sizes in question, keep the shoes that fit and return the shoes that aren't suitable. If you make your payment through Paypal, they cover up to 6 refunds per year. 

 

Refund 

- To start the refund process email jasmine@sadiebaby.com.au your request including your name and order number within 14 days of delivery. 

- Goods must be returned unworn, unwashed, undamaged or otherwise with original tags attached and in the original packing and original condition. 

- Once we have received the item we will provide you with a full refund, excluding postage cost. 

Exchange 

- To start the exchange process email jasmine@sadiebaby.com.au your request, including your name, order number, what product you wish to exchange,  what product you would like to exchange it for.

- We kindly ask that you include a pre-paid postage bag when returning your item. 

- Goods must be returned unworn, unwashed, undamaged or otherwise with original tags attached and in the original packing and original condition. 

- Your items for exchange will be shipped once your returned goods have been received. 

Gift Cards 

Gift cards are valid for 24 months from the purchase date. Gift cards are non refundable. Gift cards can not be exchanged or redeemed for cash. 

Australian Consumer Law 

All of our goods come with a guarantee that can not be excluded under Australian Consumer Law. For more information visit ACCC.  

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