Hello, dear shoppers! We get it – the online shopping realm can sometimes feel like a maze. But fear not, because at Sadie Baby, we're committed to making your experience as smooth as possible. From choosing the right shoe size to hassle-free returns, we've got your back. Let's dive into the details to ensure you embark on your online shopping journey with confidence.
1. Shoe Size Guide: We believe that finding the perfect shoe size should be a breeze. Our comprehensive shoe size guide is at your disposal, offering assistance in selecting the ideal fit for those tiny, growing feet. However, we understand that uncertainties may linger, and that's where our customer support steps in.
2. Still Unsure? Reach Out! If the shoe-size waters still seem a bit murky, fret not. Send us an email at jasmine@sadiebaby.com.au. Our dedicated team, led by Jasmine, is here to provide personalized assistance, ensuring you make the right choice for your little one.
3. Best Suggestion: Buy Both! Torn between two sizes? We've got a nifty suggestion for you – why not purchase both sizes in question? Keep the shoes that fit perfectly and return the ones that don't cut.
4. Refunds Made Easy: Need to initiate a refund? Simply shoot us an email at jasmine@sadiebaby.com.au within 14 days of delivery. Ensure the goods are unworn, unwashed, undamaged, with original tags attached, and in their original packing and condition. We'll process your refund promptly, excluding postage costs.
5. Seamless Exchanges: Looking to exchange a product? Reach out to us at jasmine@sadiebaby.com.au, stating your name, order number, the product you wish to exchange, and the desired replacement. Include a pre-paid postage bag when returning the item, and once we receive it in its original condition, we'll ship your exchange.
6. Australian Consumer Law Assurance: Rest easy knowing that all our goods come with a guarantee that cannot be excluded under Australian Consumer Law. For more information, you can visit ACCC.
At Sadie Baby, your shopping journey is not just a transaction – it's an experience. With our size guide, expert support, and hassle-free return and exchange policies, we're here to make your online shopping adventure delightful. So, kick back, browse, and enjoy the convenience of shopping for your little ones without the fuss. Happy shopping!